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Social Media impact on Customer Service – Infographic

Zendesk is a global customer support company. They found that 62% of consumer expect customer support via a social media channel like Twitter or Facebook.

This is further evidence that companies HAVE to have a presence on social media platforms and it can be a differentiator between them getting the business. A nice social media and B2B infographic.

Social Media Customer Support Infographic

Customer Support via Social Media Infographic

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